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Citizen's Charter

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Toledo City Water District


The step-by-step procedure for availing a particular frontline service, and the guaranteed performance level that you may expect for that service

List of Frontline Services 

Feedback and Redress Mechanisms

Please let us know how we have served you by doing any of the following:

  • -Kindly accomplish our Feedback Form available in the office and put in the drop box at the Public Assistance and Complaints Counter
  • -You may send your feedback through e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or text/call us at 09176340328 / 09328735309 / 467-8366 / 467-8533 loc. 119
  • Talk to our Public Assistance and Complaints Counter Officer (PACC)


-If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Public Assistance and Complaints Counter Attendant.

-You may also call our TCWD landline numbers


            Administrative Division     -               (032) 467-9449, 467-8533 loc.118

            Commercial Division          -               (032) 467-8533 loc. 122

            Prod. & Maintenance Division     -    (032) 467-8533 loc. 107

            Finance Division                  -               (032) 467-8533 loc. 102, 467-9506

            Const. & Engineering Division  -       (032) 467-8526




Thank you very much for helping us continuously improve our services.

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